Calls to 03 numbers from a mobile phone, BT, or other fixed line or payphone are charged at no more than the national rate to an 01 or 02 number.
For general enquiries or returning documents, our postal address is:
Please note, this is for feedback only. For your security, we are unable to make any changes to your existing policy or discuss any personal information via email. If your query is regarding a policy please call Customer Services on the number below:
All our Customer Service Teams are available, on the numbers listed below, to service our existing policies. Our opening hours are Monday-Friday: 8am-9pm and Saturday 9am-5pm.
Car Insurance: 0344 8712 350
Van Insurance: 0344 8712 352
Home Insurance: 0344 8712 351
Making a Claim
You can notify us of any claim 24 hours a day, 7 days a week on the numbers listed below.
Car Insurance: 0344 4122 190
Van Insurance: 0344 4122 196
Home Insurance: 0344 4122 192
Other Useful Numbers
All our other services are also available 24 hours a day, 7 days a week on the numbers listed below.
Family Legal Protection Tel: 0344 4122 197
Motor Legal Protection Tel: 0344 4122 190
RAC Motor Breakdown Assistance Tel: 0330 332 8484
Van Breakdown Assistance Tel: 0330 332 8485
Windscreen Glass Repair Tel: 0330 018 3240
We aim to provide a high level of service to all our customers but occasionally things can go wrong, when this happens we will do everything we can to put things right.
If you have a complaint about our service or the administration of your policy, please contact us in the first instance by phoning customer services on 0344 412 2188. We will aim to resolve your complaint over the phone within 24 hours.
If your complaint is not resolved to your satisfaction within 24 hours we will send you a written acknowledgment of your complaint together with the next steps we will be taking to resolve it. If you prefer to put your complaint in writing please send it to The Customer Relations Manager, yesinsurance.co.uk, Fusion House, Bretton Way, Peterborough, PE3 8BG.
In the unlikely event that your complaint remains unresolved four weeks after being made, we will send you either our final response or a letter explaining why we are not yet in a position to resolve your complaint and advise you when we will be in contact again.
If after eight weeks of making your complaint we are still not in a position to issue you with our final response we will send you a letter explaining the reason for the delay and advising you of your right to complain to the Financial Ombudsman.
If we cannot resolve your complaint or you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter. Their details can be found below.
Complaints which the insurer is required to resolve will be passed on to them by us. We will notify you when we do this. If, having referred the matter to the insurer, you receive either a final response letter regarding your complaint or it is eight weeks since you raised your complaint with us (whichever is sooner), and you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service (contact details below). You will need to do this within six months of receiving the insurer's final response.
Following this complaints procedure does not affect your right to take legal action.
Financial Ombudsman Service
Address: The Financial Ombudsman Service
London E14 9SR
Telephone: 0800 0234 567