Privacy notice
This notice sets out how yesinsurance Services Limited use and protect any personal information that you provide on this website. If you have previously bought an insurance policy with yesinsurance Services Limited please refer to the notice within your policy documents, which will explain how the information you provided for your policy will be processed.
This notice was last updated on 1st October 2013. We may change this Policy by updating this page to reflect changes in the law or our privacy practice, but we will not use your personal data in any new ways without your consent.
If you have any questions about the notice, please contact the Compliance Team at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
The data controllers will be yesinsurance Services Limited and BISL Limited. Data will be used by yesinsurance Services Limited, BISL Limited and other carefully selected companies for administration, renewal, claims handling, credit checking, and research purposes and will be added to certain databases which may be checked by various organisations including the police.
By supplying data you give explicit consent for all the data provided to be used in this way unless you tell us otherwise.
What information do we collect?
In general, you can use the Website without giving any personal information, but we may use Cookies. These are files that store information on your hard drive or browser that means that the Website can recognise that you have visited our Website before.
You can disable the cookies from your browser and delete all cookies currently stored on your computer.
On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". No information obtained from the cookie will be used by us for marketing purposes.
No information obtained from the cookie will be used by us for marketing purposes.
If you use our Self Service Centre the following cookies will be set:
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
.ASPXAUTH |
Session | To assert if user is authenticateed |
AFFINITY_ID |
Persistent | Maintain web session |
ASP.NET_SessionId |
Session | Maintain web session |
BrandCode |
Persistent | Maintain web session |
Customer_Session_ID |
Persistent | Maintain web session |
MaskNumber |
Persistent | Maintain web session |
TestCookieEnabled |
Persistent | Test if cookies are enabled |
_utma |
Persistent | Google Analytics |
_utmb |
Persistent | Google Analytics |
_utmc |
Session | Google Analytics |
_utmz |
Persistent | Google Analytics |
js |
Session | Used by Jquery |
If you have previously taken out a policy through this website the following cookies will have been set
Car and Van Insurance
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
ASP.NEW_SessionId |
Session | Maintain web session |
_oloCOOKIE |
Persistent |
Your quote session information |
NSC_htmc_wtsw_xfc_zft_ttm |
Persistent |
A cookie to share the load between our web servers |
_utma |
Persistent |
Google Analytics |
_utmb |
Persistent |
Google Analytics |
_utmc |
Session |
Google Analytics |
_utmz |
Persistent |
Google Analytics |
_utmv |
Persistent |
Google Analytics |
opGoCompareControl |
Persistent |
Autonomy Optimost page optimisation |
op635paymentdliid |
Persistent |
Autonomy Optimost page optimisation |
op635detailedpricegum |
Persistent |
Autonomy Optimost page optimisation |
op635coveroptionspagechallengergum |
Persistent |
Autonomy Optimost page optimisation |
op635segmentationcookies1gum |
Persistent |
Autonomy Optimost page optimisation |
op635segmentationcookies1liid |
Persistent |
Autonomy Optimost page optimisation |
opSegements |
Persistent |
Autonomy Optimost page optimisation |
opAgeGroup |
Persistent |
Autonomy Optimost page optimisation |
opGender |
Persistent |
Autonomy Optimost page optimisation |
opRegion |
Persistent |
Autonomy Optimost page optimisation |
opCoverOption |
Persistent |
Autonomy Optimost page optimisation |
opPaymentOption |
Persistent |
Autonomy Optimost page optimisation |
WT_FPC |
Persisten |
WebTrends site usage tracking |
s_cc |
Session |
Omniture site usage tracking |
s_sq |
Session |
Omniture site usage tracking |
s_ev13 |
Persistent |
Omniture site usage tracking |
s_cmrun |
Session |
Omniture site usage tracking |
s_nr |
Persistent |
Omniture site usage tracking |
Van Insurance only
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
AA002 |
Persistent |
Atlas site usage tracking |
MUID |
Persistent |
Atlas site usage tracking |
Home Insurance
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
_utma |
Persistent |
Google Analytics |
_utmb |
Persistent |
Google Analytics |
_utmc |
Session |
Google Analytics |
_utmz |
Persistent |
Google Analytics |
_utmv |
Persistent |
Google Analytics |
What do yesinsurance Services Limited do with the information collected?
When you provide information through this website the following information will be passed to yesinsurance Services Limited:
- your name and contact information, including email address, postal address, date of birth, vehicle registration number; and
- any other information which you may supply to BISL Limited from time to time as specified below.
We use this information for the following reasons:
- for internal record keeping;
- to improve the content of the website or for the purposes of testing;
- to contact you in connection with your insurance for customer care purposes and to respond to your enquiries;
- to help understand, develop and improve our products and services;
- to comply with our obligations to disclose information about you and your policy to the Financial Services Authority and/or the Financial Ombudsman Service, if requested by them.
Yesinsurance Services Limited may contact you by e-mail, phone, fax or mail, unless you have registered with the appropriate Preference Service or have informed Yes Insurance Services Limited that you do not wish to be contacted.
What information does BISL Limited collect?
This website is administered by BISL Limited who may collect the following types of information:
- name and contact information including email address and postal address, date of birth, and vehicle registration number;
- bank account and/or credit/debit card details. Credit/debit card information will be processed by our provider of card payment facilities, Cardnet, and we advise you to read their privacy policy;
- sensitive personal data we require in connection with your insurance such as medical history or criminal convictions, or any other information such as claims or incidents which affect the grant or administration of your insurance policy.
BISL Limited uses this information to provide you with a better service and for the following reasons:
- for the purpose of insurance administration, grant, renewal and claims handling by the insurer, its agents, reinsurers and intermediaries;
- to verify information which you provide, to conduct any necessary investigations and to prevent fraudulent claims;
- to enable insurers to conduct the searches on the relevant registers such as the Claims and Underwriting Exchange Register and the Theft Register;
- to add such information onto the relevant databases such as the Motor Insurance Database which may be used by the Driver and Vehicle Licensing Agency and Driver and Vehicle Licensing Northern Ireland for the purpose of Electronic Vehicle Licensing or to pass such information to the police;
- to enable searches to be conducted on publicly available registers such as the Electoral Register, County Court Judgements and bankruptcy registers;
- to pass information about you to yesinsurance Services Limited (see "What do yesinsurance Services Limited do with the information we collect" above); and
- to enable credit reference agencies to conduct any relevant searches.
BISL Limited and the other companies processing your data for the purposes mentioned above may from time to time need to undertake some of the processing in countries outside of the European Economic Area which may not have equivalent laws to protect your personal data. However, BISL Limited takes steps to ensure that your personal data is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided on request.
BISL Limited may contact you by e-mail, phone, fax or mail for the above purposes.
If you decide at any time that you no longer wish to receive marketing emails, please contact our Compliance Team at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
How to get copies of or amend the information yesinsurance Services Limited or BISL Limited have collected
Yesinsurance Services Limited and BISL Limited are joint data controllers for the purposes of the Data Protection Act 1998 in respect of any personal data which you supply to either company in connection with Car, Van and Home insurance and our websites. You may request details of personal information which we or BISL Limited hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact our Compliance Team at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
If you think any information we have about you is incorrect or incomplete, please write to us at the above address. We will correct or update any information as soon as possible.
Linking
We may link to other websites which are not within our control. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from your use of the Website or from BISL Limited.